We try our best to ship all packages within 48 hours of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). Order fulfillment and shipping timelines are currently experiencing slight delays due to COVID-19 safety protocols and a reduced capacity at our warehouse. Please allow up to 10 business days of additional processing time for orders placed with Ground Shipping or International Economy during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out same day if the order is received before 12pm PST Monday-Friday.
Shipping rates are calculated at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.
We currently offer free Ground Shipping for orders totaling $500 USD or more before tax. Once your cart passes this threshold Ground Shipping will show up automatically at checkout as an option at no cost.
Please make sure that your order is shipping to a secure location. For any special/urgent requests, or to enquire about same-day messenger services in the LA area, please contact customercare@shopdoen.com or call 818.691.0308 / 877.756.7353.
Please note the Dôen offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.
We cannot ship to PO Boxes at this time.