Dôen offers free returns for items in new and unworn condition with tags attached within 30 days of your receipt of shipment with the exception of items marked FINAL SALE. We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund (less original shipping cost) and place a new order.
To complete a return, please follow the steps below:
- Fill out "Return Reason" on the packing slip included with your shipment. Please make sure this packing slip is included in your return shipment so we may identify your order.
- When your item is shipped to you, it will include a pre-printed return shipping label. Please attach this label to the original shipping packaging (or other packaging of your choice) and seal the package.
- Check your return label to confirm which shipping carrier you selected, then drop your package at that carrier's nearest location or dropbox.
- Within 7-10 business days of our receipt of your return, you will receive an email that your refund has been processed. Please note we may need additional time to process your return during high volume periods. If your return package shows as having been delivered but you haven't yet received a refund notification, we appreciate your patience in allowing us time to complete the return process. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.
- If you would like to return an item, but do not have the pre-printed return label from your package, please include your order number and reason for return in your package and contact Customer Care for the return address at email@example.com or call 877.756.7353 Mon-Fri 9am - 5pm PST.
For help or questions about a return please contact firstname.lastname@example.org anytime.