Domestic return policy

Dôen is happy to offer both Returnly and our pre-printed return label included in every package to make your return process simple and seamless. For detailed instructions for each option, please see below. 

We offer free returns for items in new and unworn condition with tags attached within 30 days of your receipt of shipment, with the exception of items marked Final Sale. Refunds are processed within 7-10 business days of our receipt of your return. You will receive an email notification when your refund is complete. Please note that return processing may experience delays during high volume periods. 

We also accept returns of your online purchase at our store. To return your purchase in-store, please take the item(s) you wish to return to our Brentwood Country Mart store location, along with your confirmation email and all other paperwork and packaging included with your order. Please do not ship your return to our store; if you are shipping your return back to us, please use the instructions below or email [e-mail] for further assistance. 

Our store is located at the Brentwood Country Mart, 225 26th St. Santa Monica CA 90402. For any store-related questions, please call the store at 818.206.4471. Our store hours are Monday through Saturday, 10am to 6pm and Sunday, 11am to 5pm. 

Please note that per our new CDC-recommended safety protocols at our Distribution Center, returns may experience slight processing delays. After processing, your refund may take 7-10 business days to reflect in your account depending on your payment method. 

RETURNLY

Dôen is now offering Domestic returns with Returnly. With Returnly, you may be eligible for Instant Credit, sent in the form of a gift card code, towards a new purchase. If you opt to make a new purchase with your Instant Credit, any unused portion of your balance will be refunded after your return item(s) is received and processed within the 7-10 business day window. If you choose a full refund, your refund will be processed in full within the same window. 

To complete a return or use Instant Credit with Returnly, please follow the steps below: 

• Initiate a return with Returnly by visiting https://returns.shopdoen.com and entering your order number and shipping zip code. 
• Select the item(s) you wish to return and submit your return request. 
• Returnly will send you a downloadable return label and instructions via email. Returnly will also issue you an Instant Credit in the form of a gift card code, which may be used immediately for a new purchase; your Instant Credit eligibility is contingent on your status with Returnly. 
• To use Instant Credit, enter the gift card code into the gift card field upon checkout when making a new purchase. You may pay for any remaining balance with another form of payment to process the order. If there is an unused portion of your Instant Credit balance, it will be refunded after your returned item(s) is received and processed within 7-10 business days.
• Download and print the Returnly return label. Affix the Returnly return label to the package and seal the package. 
• Check your return label to confirm which shipping carrier has been selected, and then drop your package at that carrier's nearest location or dropbox. 
• You will receive an email that your refund has been processed within 7-10 business days of our receipt of your return. Please note we may need additional time to process your return during high volume periods. If your return package shows as having been delivered but you haven't yet received a refund notification, we appreciate your patience in allowing us time to complete the return process. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.

PRE-PRINTED RETURN LABEL

Doen provides a pre-printed Domestic return label in every package. Please note that Instant Credit is not available with this return method.

To complete a return with the pre-printed return label, please follow the steps below: 

• When your item is shipped to you, it will include a pre-printed return shipping label from Doen. Please attach one label to the original shipping packaging (or other packaging of your choice) and seal the package. 
• If you are using the pre-printed return label from Doen, fill out "Return Reason" on the packing slip included with your shipment. Please make sure this packing slip is included in your return shipment so we may identify your order. 
• Please ship your return to our Returns Processing Center at: Dôen Returns, 2512 North Ontario Street, Burbank CA 91504. Please save your tracking information. Dôen is not responsible for any lost/stolen incoming returns.
• Check your return label to confirm which shipping carrier you selected, then drop your package at that carrier's nearest location or dropbox. 
• You will receive an email that your refund has been processed within 7-10 business days of our receipt of your return. Please note we may need additional time to process your return during high volume periods. If your return package shows as having been delivered but you haven't yet received a refund notification, we appreciate your patience in allowing us time to complete the return process. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.
• If you would like to return an item, but do not have the pre-printed return label from your package, please include your order number and reason for return in your package and contact Customer Care for the return address at [e-mail] or call 877.756.7353 Mon-Fri 9am - 5pm PST. 

For help or questions about a return please contact [e-mail] anytime.