Dôen is happy to offer both Returnly and our pre-printed return label included in every package to make your return process simple and seamless. With Returnly, you can opt to use an Instant Credit, sent in the form of a gift card code, towards a new purchase.
To use your Instant Credit, do not use the pre-printed return label in your package. Please initiate a receipt of Instant Credit with Returnly by visiting https://returns.shopdoen.com/ and entering your order number and shipping zip code. For complete instructions on how to use your Instant Credit with Returnly, please visit our Domestic Return Policy.
If you choose to make a new purchase with your Instant Credit, any unused portion of your balance will be refunded after your return item(s) is received and processed within the 7-10 business day window. If you choose a full refund, your refund will be processed in full within the same window.