We offer returns for unworn items in new condition with original tags attached. We must receive your return within 30 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please make sure that you obtain tracking info for your return and insure your package appropriately.
Customer pays for and arranges all international return shipping.
Dôen is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies.
To complete a return, please follow the steps below:
- Fill out "Return Reason" on the packing slip included with your shipment. Please make sure this packing slip is included in your return shipment so we may identify your order.
- Ship your order back to: Dôen Attn: Returns, 2512 North Ontario Street, Burbank, CA 91504
- Within 7-10 days of our receipt of your return, you will receive an email that your refund has been processed. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.
For help or questions about a return please contact customercare@shopdoen.com anytime.