We try our best to ship all packages within 48 hours of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). Please allow up to 10 business days of additional processing time for orders placed with Ground Shipping or International Economy during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out same day if the order is received before 12pm PST Monday-Friday.
If you placed your order during a normal volume period (not during a sale or season launch) and it’s been longer than 72 hours and the item you ordered is currently in stock, please check your email inbox to see if we’ve contacted you with any notifications about your order. If you’re unsure if your item is currently in stock, please double check your order confirmation email to confirm whether or not your order contained any items on pre-order. Orders with a pre-order item will have the text “Pre-ordered items: 1” beneath the product size and color in your order confirmation email. From there you can click on the product name to take you to the product page. Select your size, and the button will change from “Select Size” to “Pre-Order” with the expected ship date listed right beneath it. Please note that expected ship dates are estimated and cannot be guaranteed.