Please double-check your emailed order confirmation to confirm that all items you ordered were in stock. Items on pre-order will have the text “Pre-ordered items: 1” beneath the product size and color in your order confirmation email. From there you can click on the product name to take you to the product page. Select your size, and the button will change from “Select Size” to “Pre-Order” with the expected ship date listed right beneath it.
If your items were in stock at purchase, please double-check your email to confirm that no one from Dôen has contacted you via email to let you know that an item from your order was unable to be fulfilled. If so, you would have one email from Dôen explaining what happened as well as an email indicating you were refunded for the item we couldn't send.
If you have confirmed that all of the items in your order were currently in stock when you placed the order, but an item is missing, please reach out to us at firstname.lastname@example.org with your order number, a photo of the packing slip from your package, and the name of the missing item, and we will investigate this for you.