If you've received an email stating your package has been delivered, but your package isn't at your door, please check around the outside of your home (front/back porch, side/back door, garage area, bushes) as well as double-checking your mailbox to make sure it isn't wedged in the back or out of sight. Please also check in with your neighbors, roommates, doorman, or apartment mailroom/front desk if they may have received it for you.
If the package doesn't turn up within the next 24 hours, please contact Fedex and file a claim. Once you have filed a claim with Fedex, please give them 48 hours to look into it for you. If your package has not been located within two business days you may reach out to us at email@example.com with your claim number and we will do what we can to help.