Please note that our pre-order shipping windows are subject to change based on continually shifting government regulations as well as international transportation availability. Estimated shipping windows for pre-order styles are contingent on international government restrictions and the shifting availability of international transportation during this time. We are closely monitoring transportation, regulations, and capacity, and will continue to update each product page with the current expected ship date of all pre-order styles; please be sure to check there for the latest information and shipping timelines.
We are enforcing COVID-19 safety protocols at our warehouse, including daily temperature checks, mandatory use of KN95 face masks, availability of gloves and face shields, staggered shifts for reduced capacity, six feet of distance maintained between workstations, and an increased cleaning schedule.
We encourage selecting expedited shipping at checkout if you should need to receive your order by a specific date. We ship Monday through Friday, and all orders placed with expedited shipping are prioritized and sent out same day if received before 12pm PST on a weekday.
Our store location at the Brentwood Country Mart is open! For the wellbeing of our employees and customers, we have implemented strict safety protocols for both our store personnel and shoppers. Safety measures at our store include routine temperature checks, face masks worn at all times by our team and required by our visitors, hand sanitizer required for our store team throughout the day as well as visitors upon entry, and an additional cleaning schedule with high touch surfaces receiving extra disinfecting throughout the day. We are using an air purifier in-store and opening our Dutch door whenever possible for optimal ventilation and outdoor air circulation. We are also maintaining a lower occupancy level at the store to ensure social distancing -- when you visit, there may be a queue as we enforce these measures!
As an alternative way to shop our store, we are also happy to now offer curbside pickup as well as same-day delivery with Shipsi. Orders for in-store styles can be placed over the phone with our store personnel at 818.206.4471. More information on curbside pickup can be found under Local Pickup on our FAQs.
As we monitor and navigate this rapidly changing situation, we will be sure to keep you up-to-date and informed. For any questions, please review our FAQs or contact our Customer Care team at customercare@shopdoen.com, (818) 691-0308, or toll free at (877) 756-7353. Thank you for your understanding and patience as we work through these adjustments.